Privacy Policy

Last updated: May 2026

Who we are

This website is operated by BFT Marketing on behalf of Hills Roofing Ltd, a roofing contractor registered in England and Wales (Company No. 13778993), with registered address at 13 Flora Gardens, Croydon, CR0 0JT. BFT Marketing acts as data processor for personal information collected through this website.

If you have any questions about this policy, contact us at [email protected].

What information we collect

We may collect the following personal information when you contact us:

• Your name
• Your phone number or email address
• Your property address (to arrange surveys and quotes)
• Details of your roofing enquiry

We also collect anonymised website usage data through Umami Analytics (see Cookies section below).

How we use your information

We use the personal information you provide to:

• Respond to your enquiry and arrange a free survey
• Provide a written quote for roofing work
• Carry out and manage roofing work you have instructed us to carry out
• Contact you regarding your enquiry or job

We do not use your information for marketing purposes, and we do not sell or share your information with third parties except where required to carry out your job (for example, where materials are ordered on your behalf).

Legal basis for processing

We process your personal data on the basis of:

• Legitimate interests — responding to your enquiry and providing the services you have requested
• Contract performance — where you have instructed us to carry out work

How long we keep your information

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, and for a period of six years thereafter for accounting and legal compliance purposes. After this period, your information is securely deleted.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Request restriction of processing

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and analytics

This website uses Umami Analytics, a privacy-focused analytics tool. Umami does not use cookies and does not collect any personally identifiable information. The data collected (page views, referrer sources, device type) is fully anonymised and cannot be used to identify you. No consent is required for this type of analytics.

Third-party links

This website contains links to third-party websites including Checkatrade and WhatsApp. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after any changes constitutes your acceptance of the updated policy.